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Globality
New research: Global trends in hiring outside counsel

Bigger isn’t better when it comes to sourcing outside legal counsel

Globality teamed up with The Lawyer to survey 300 General Counsel at global organizations with >$1 billion in revenue, exploring the latest industry trends and opportunities when hiring outside counsel. Read the full report to learn why GCs are increasingly relying on smaller firms and how technology can modernize the way you appoint outside counsel. 
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Key insights
  • In-house teams are craving a better way to instruct firms.
    General Counsel say they value sector breadth and expertise most highly, however they don’t hire firms in a way that delivers these competencies. Almost 70% of General Counsel rely on pre-existing relationships or referrals to source new legal providers.
  • In-house teams experience greater satisfaction when working with smaller firms.
    Levels of dissatisfaction are three times higher with larger law firms than with smaller rivals. Meanwhile nearly two-thirds of legal teams that hire small firms say they do so because they provide better client service.
  • A solution to the outdated RFP process is required.
    For almost half of GC respondents (42%), there is an incumbent demand for a legal services e-marketplace, with communicative and “digitized RFP” technologies ranked as top technological priorities.
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Levels of dissatisfaction are 3x higher with larger law firms than with smaller rivals. 

"We get better client service from smaller firms... When we instruct larger firms we are probably one of their smaller customers and just another customer in the long list they already have. If you go to a smaller firm, even with a fairly small legal spend, we can be an important customer to them.”

Ben Woolf, General Counsel EMEA, Tate & Lyle
Globality
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